01 / REQUEST
Submit within 30 days.
The return window begins on the date the carrier marks your package as delivered. Requests submitted after this period may not qualify.
Customer Care Standard
Refund Policy
Care, resolved clearly.
DailyCare wants every household-care order to arrive accurately, safely, and ready to become part of your daily routine. This policy explains return eligibility, exchange options, damaged-order support, refund timing, and the standards used for opened cleaning and personal-care products.
Policy Overview
A practical standard for everyday care.
Household cleaning, laundry, dish, fabric, and hand-care products require careful handling. Our return process is designed to be fair to customers while protecting product quality, hygiene, safe transport, and the integrity of every item sent to another household.
02 / CONDITION
Keep products unopened.
Cleaning liquids, soaps, detergents, scent boosters, and similar consumable products must remain sealed unless they arrived defective or damaged.
03 / REVIEW
Allow time for inspection.
Returned items are reviewed after arrival to confirm condition, completeness, order details, and eligibility under this policy.
04 / RESOLUTION
Receive a clear outcome.
Eligible orders may receive a refund, replacement, store-supported exchange, or another appropriate resolution based on the issue.
Return Eligibility
What qualifies for a return.
A product is generally eligible when the return request is timely, the order can be verified, and the item remains in a condition suitable for safe review and responsible resale.
Important product-safety standard
Opened household chemicals, personal cleansing products, detergents, soaps, scent products, and other consumable goods are not normally returnable for preference-based reasons. They may still qualify when an item is defective, materially different from its description, or damaged in transit.
Within the return period
Your request must be submitted within 30 calendar days after the carrier confirms delivery to the shipping address provided at checkout.
Unused and securely packaged
The product must be unused, unaltered, complete, and protected inside appropriate packaging. Original packaging, caps, seals, accessories, inserts, and labels should be included.
Supported by order information
We may request your order number, purchaser name, delivery address, product name, quantity, and photographs showing the product and packaging.
Approved before shipment
Returns must be authorized before being mailed. Unapproved packages, cash-on-delivery shipments, or products sent to the business address without instructions may be refused.
Product integrity matters.
Seals, closures, labels, and original containers help us verify that cleaning products have been stored safely and have not been diluted, contaminated, transferred, or altered.
Every resolution is reviewed.
Order details, delivery records, product condition, photographs, packaging, and the nature of the issue are considered before a refund, replacement, or exchange is approved.
Return Process
Four clear steps.
Do not mail a return before receiving approval and return instructions. This helps prevent delays, lost packages, and shipments being sent to an incorrect location.
Prepare the details
Gather your order number, product name, quantity, reason for the request, and clear photographs when an item is damaged, leaking, incorrect, or defective.
Request authorization
Submit the request through DailyCare customer support. We will review the information and confirm whether the product is eligible for return, exchange, or replacement.
Pack it securely
Place the approved item inside a durable shipping box. Tighten closures, protect against movement, and follow any instructions provided for liquid or spill-sensitive products.
Complete the review
Once the return arrives, we inspect it and send an update. Approved refunds are then issued to the original payment method used at checkout.
Pack liquids with extra care.
Secure every cap
Confirm pumps, lids, sprayers, and closures are fully tightened before the product is placed in the return box.
Prevent movement
Use protective material around bottles and containers so they cannot shift, break, open, or leak during transportation.
Retain tracking
Keep your return receipt and tracking information until you receive confirmation that the return has been inspected.
Refund Timing
What happens after approval.
Refund processing includes return delivery, product inspection, internal approval, and payment-provider processing. Each stage may appear separately in your tracking and account activity.
Bank processing times vary
After DailyCare issues an approved refund, your bank, card issuer, digital wallet, or payment provider may require additional business days before the credit appears in your account.
Return delivery
Timing depends on the carrier and the distance between the return origin and the authorized return location.
Inspection period
Most eligible returns are reviewed within 3 to 5 business days after the package is recorded as delivered.
Refund destination
Approved refunds are issued to the original payment method. We do not normally redirect a refund to a different card or account.
Provider processing
Many payment providers post refunds within 5 to 10 business days, although individual processing times may be longer.
Shipping charges
Original shipping charges are generally non-refundable unless the return results from a DailyCare fulfillment error, verified damage, or another approved exception.
Partial refunds
A partial refund may apply when an approved return is incomplete, missing accessories, improperly packaged, or returned in a condition different from the approved request.
Special Resolutions
Damage, errors, and exchanges.
Some order issues require a different solution than a standard preference-based return. The cards below explain how we approach common exceptions.
Damaged or leaking items
Inspect your delivery promptly. If a product is cracked, leaking, crushed, broken, or otherwise damaged, report the issue as soon as reasonably possible and include photographs of the item, shipping box, label, and internal packaging.
Incorrect products
When the product, size, scent, formula, or quantity differs from the confirmed order, keep the item and packaging together while the issue is reviewed. We may arrange a replacement, refund, or authorized return.
Missing products
Check all packaging materials and shipment notices first, as an order may arrive in more than one parcel. Verified missing items may qualify for a replacement or refund.
Defective products
If a sprayer, pump, closure, container, or formula appears defective, stop using the product and retain it for review. We may request images, video, batch details, or additional information.
Exchanges
Eligible unopened products may be exchanged within the 30-day return period, subject to inventory availability. The replacement item may be sent after the original product is returned and approved.
Order cancellations
Cancellation requests are reviewed before fulfillment. Once an order enters packing or carrier processing, cancellation may no longer be possible and the standard return process may apply.
Product Standards
How product type affects eligibility.
DailyCare sells products intended for cleaning, laundry, dish care, fabric care, and hand care. The return condition must protect customers from previously opened, altered, contaminated, or improperly stored consumable products.
Multi-Surface Cleaning Sprays
Must remain unused and sealed unless damaged, incorrect, or defective.
Kitchen Cleaners
Opened formulas are not normally eligible for preference-based returns.
Bathroom Cleaners
Containers, sprayers, closures, and labels must remain complete.
Floor Cleaners
Liquid products must be securely packaged to prevent return-transit leakage.
Fabric & Upholstery Care
Unused products may qualify when all packaging and accessories are included.
Laundry Detergents
Seals and original containers must remain intact for standard returns.
Fabric Softeners & Scent Boosters
Opened or partially used scent products are not normally returnable.
Dishwashing Products
Consumable products should remain unopened and suitable for safe inspection.
Hand Soaps
Opened personal-cleansing products are restricted for hygiene reasons.
Bundles, sets, and promotional orders
Products sold as a set or bundle should be returned together unless DailyCare approves a different arrangement. When a discount depends on keeping multiple products, a returned item may change the order-level discount and the refund may be recalculated accordingly.
Common Questions
Helpful answers before you begin.
Every question below remains closed until selected. Review the relevant answer before preparing or shipping a product.
When does the 30-day return period begin?
The 30-day period begins on the calendar date the carrier records the order as delivered. For orders delivered in separate shipments, the applicable period may begin separately for each shipment.
Can I return a product after opening it?
Opened cleaning products, detergents, scent products, dishwashing products, and hand soaps are not normally eligible for preference-based returns. An opened item may still be reviewed when it is defective, damaged, incorrect, or materially different from its description.
Do I need the original packaging?
Original packaging helps verify the product, protect it during transportation, and confirm that all components are included. Returns without original packaging may be delayed, declined, or subject to a partial refund depending on condition.
Are return shipping costs covered?
Approved eligible U.S. returns and exchanges may receive a prepaid return label. The label must be used according to the provided instructions. Additional shipping services, alternative carriers, or unauthorized postage may not be reimbursed.
How should I report a leaking package?
Keep the product away from children and pets, avoid contact with the leaked formula, and follow the safety instructions printed on the product label. Photograph the shipping box, label, internal packaging, affected item, and visible leakage before discarding packaging.
Can I exchange an item for a different scent?
An unopened eligible item may qualify for exchange within the return period, subject to inventory availability. Any price difference, promotional adjustment, or shipping condition will be explained during authorization.
What happens if my return is lost?
Keep the carrier receipt and tracking information. DailyCare cannot confirm receipt of a lost return without tracking evidence. When a prepaid label is provided, use that label and retain the acceptance receipt until the resolution is complete.
Why has my refund not appeared yet?
First confirm that the return was delivered, inspected, and approved. After issuance, your bank or payment provider may require 5 to 10 business days or longer to post the credit. Processing time is controlled by the payment provider after the refund leaves DailyCare.
Can a promotional item be refunded?
Eligible promotional items may be returned, but the refund is based on the amount actually paid. Returning part of a discounted set may change the qualification for the original promotion and may result in a recalculated refund.
Consumer rights remain protected.
This Refund Policy is intended to explain DailyCare procedures and does not remove, reduce, or replace any non-waivable rights or remedies available under applicable consumer-protection law. When a legal requirement provides greater protection than this policy, the applicable legal requirement will control.